Arlene Hostrop, a Principal at Lumen, Inc., has nearly 20 years consulting and international business management experience helping companies plan and develop their strategy, as well as creating and implementing incentives, processes and programs linked to their strategy to create a long-term sustainable competitive advantage. She advised national and international corporations in performance management, implementation, and strategic change initiatives. Ms. Hostrop has particular expertise in strategy sessions, metrics development, performance management, and organizational change. She has developed Balanced Scorecards at the corporate, divisional, and SBU levels for domestic and international companies. Ms. Hostrop has worked with senior management to articulate their strategy into a set of cause and effect relationships, identifying performance drivers or lead indicators to drive strategy throughout their organizations. Ms. Hostrop has applied these skills across a wide range of products and services in medium-sized to very large companies in financial services, utilities, consumer goods, and service industries.

Ms. Hostrop was a Principal with Planning Technologies Group where she led strategy projects and worked with executives to link their strategy to their daily management practices to enhance the performance of their organizations. Ms. Hostrop conducted a proprietary study for IBM contacting over 30 companies that had implemented performance measurements to learn best practices across companies. She also managed the design of a computerized strategic planning system. As a Principal, at Symmetrix, Ms. Hostrop developed material to train consultants in developing performance management systems or “dashboards”. Ms. Hostrop also led an effort to incorporate the use of performance metrics in decision support tools on the workstations. She was in charge of incorporating their strategic efforts into the redesign of computer systems which developed new customer service systems. Ms. Hostrop managed international strategy at Bain & Company projects for Fortune 50 and large multinational companies. Ms. Hostrop coordinated discussions between Europe and Australia to link the U. S. strategic objectives globally and to ensure that performance measurements would be consistent across countries in order to motivate similar strategic actions. Ms. Hostrop previously worked in international investment banking at Okasan Securities both on Wall Street and in Tokyo. She evaluated company strategies and synergies companies while negotiating merger & acquisition projects and joint-venture agreements. She began her career at the Industrial Bank of Japan in Washington, D.C.

Ms. Hostrop earned her M.B.A. from Harvard Business School. She also conducted post-graduate business studies in Japan at Hitotsubashi University under the auspices of the International Rotary Foundation. Ms. Hostrop received her B.S. in International Business and Japanese from Georgetown University. She lived and worked in Japan for eight years and speaks Japanese. Ms. Hostrop worked on large global projects spanning several countries and traveled extensively in Asia and Europe.